Current Vacancy

Technical Customer Support Specialist and Sales Consultant

Apply now Job no: 568229
Work type: Part Time
Location: Ashburton
Categories: Sales

Discover why Harvey Norman is one of New Zealand’s leading retailers by joining our fantastic Computers team!

Harvey Norman has a great track record of providing high quality products and outstanding customer service through friendly and knowledgeable staff.  Working here provides variety and challenge, and the opportunity to learn from some of the best in the business.  Take your career a step further and get on the fast track! 

This is a part time position in our Ashburton store.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing, keeping our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise, serve and assist customers with inquiries on technical Computer issues
• Assist the Tech2Home Technician and /or the Proprietor with Tech2Home business, ensuring company procedures are followed
• Actively be involved in the selling of computer products and services
• Be Healthy and Safety conscious

 The skills and experience you’ll need to bring with you include:

• Solid administration experience in a busy enterprise (at least 1 to 2 years proven experience)
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, ‘can-do’ attitude and ability to prioritise tasks
• The ability to think on your feet and manage your own work-flow
• Great communication and interpersonal skills; understand the significance of confidentiality
• Numeracy skills with the ability to understand calculations
• Well-developed computer skills with knowledge of MS Word and MS Excel is a must
• Familiarity with the Fair Trading Act and Consumer Guarantees Act (desirable)
• Being full of energy, ambitious and confident
• Approachable, down to earth and work well as a team member

Apply online if you feel this is the place to be!