Customer Service Manager

Apply now Job no: 567297
Work type: Full Time
Location: Hoppers Crossing
Categories: Sales

• Full Time Position - Part Time role available for the right person
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Hoppers Crossing Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:
·  Experience in a customer focused, successful retail business
·  Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
·  Customer service champion with very strong communication and interpersonal skills
·  Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
·  Familiarity with Australian Consumer Law (desirable)
·  Being full of energy, ambitious, confident and flexible
·  Friendly, outgoing, approachable and work well as a team member
·  Ability to service customers while managing work tasks around their needs
·  Going above and beyond to provide exceptional customer focused problem solving
·  Experience of resolving customer enquiries and making quick decisions to ensure happy customers and timely accurate
services

What we offer:
·  Generous staff discounts
·  Harvey Norman is a strong advocate of career progression with a wide support network for professional development
·  An environment where good performance is recognised and rewarded
·  A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.