Current Vacancy

Operations Assistant

Apply now Job no: 569369
Work type: Full Time
Location: Porirua
Categories: Sales

Discover why Harvey Norman is one of New Zealand’s leading retailers by joining our fantastic Furniture team!

Harvey Norman has a great track record of providing high quality products and outstanding customer service through friendly and knowledgeable staff. Working here provides variety and challenge, and the opportunity to learn from some of the best in the business. Take your career a step further and get on the fast track! 

This is a full time position in our Porirua store.

In this role you will:

• Be the admin “go-to” person
• Coordinate stock tasks including container orders from the distribution center, undertake branch transfers, supplier ordered stock, and customer orders.
• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up to date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the Department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly/monthly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Ensure floats balance and are ready prior to store opening and balance cash registers at the end of each day and assist customers at the cashier’s desk with sales transactions when required.
• Be Health & Safety conscious as heavy lifting may be required. 

 The skills and experience you’ll need to bring with you include:

• Solid administration experience in a busy enterprise (at least 1 to 2 years proven experience).
• Extensive Customer Service experience and/or Retail Management experience (highly desirable).
• Capacity to juggle multiple tasks with a flexible, ‘can-do’ attitude and ability to prioritise tasks.
• The ability to think on your feet and manage your own work-flow.
• Great communication and interpersonal skills; understand the significance of confidentiality.
• Numeracy skills with the ability to understand calculations.
• Well developed computer skills with knowledge of MS Word and MS Excel is a must.
• Familiarity with the Fair Trading Act and Consumer Guarantees Act (desirable).
• Being full of energy, ambitious and confident.
• Approachable, down to earth and work well as a team member.

Apply online if you feel this is the place to be!